Frequently Asked Questions
Frequently Asked Questions
  1. Where can I find out more about Flower Fairies merchandise?
  2. I am a retailer interested in stocking Flower Fairies merchandise. How do I go about this?
  3. Do you have a recommended retailer?
  4. I have a query about my online order. Who should I contact?
  5. What do I do if there is something wrong with my book?
  6. How can I find out more about the Flower Fairies publishing programme?
  7. Where can I order the Flower Fairies stationery?
  8. Where can I purchase Flower Fairies books in the UK?
  9. Where can I purchase English language Flower Fairies books outside of the UK?
  10. Are Flower Fairies books available in languages other than English?
  11. I would like to use Flower Fairies images and/or text, who should I contact for permission?
  12. Where can I get more information/valuation of my Flower Fairies collectable(s)?
  13. Can you send me information about Cicely Mary Barker?
  14. How do I apply for a job or work experience at Warne?
  15. I have written a children’s book and would like to get it published, can I send it to you?

 

1. Where can I find out more about Flower Fairies merchandise?

All our licensed products are managed by Chorion on our behalf; please contact them for information on available Flower Fairies products either by logging onto www.chorion.co.uk or by contacting:
Tel: 44  (0) 207 061 3800
Fax: 44 (0) 207 061 3806
Email: licensing@chorion.co.uk

2. I am a retailer interested in stocking Flower Fairies merchandise. How do I go about this?

Please contact Chorion Rights Ltd who will put you in touch with relevant suppliers.
Tel: 44  (0) 207 061 3800
Fax:44 (0) 207 061 3806
Email: licensing@chorion.co.uk


If you are a retailer and would like to stock Ladybird books, contact our customer services team on
0845 313 4444.

If you are a school please email our school agent at school.agent@uk.penguingroup.com.

If you prefer to buy from a wholesaler, please call Gardners Books on 01323 521777.
For more information on how your company can work with Ladybird (for promotions or partnerships) visit www.penguingrouppromotions.co.uk

3. Do you have a recommended retailer?

You can buy Flower Fairies books online at www.penguin.com. They are also available from all good bookshops; please contact Chorion Rights Ltd for information on merchandise stockists.

4. I have a query about my online order. Who should I contact?

Please contact Customer Services on 0845 313 4444 with your order confirmation number and you will be put through to a member of the team who can help.

5. What do I do if there is something wrong with my book?

Purchased from a shop

We apologise for any errors that occurred during the printing process. For severe defects such as missing pages or improper binding, please return the book to the store where you purchased it and they will replace the copy.

Please note: Penguin cannot replace books purchased from bookshops (as opposed to books purchased from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.

Purchased at www.penguin.co.uk

If you are unhappy with any product you purchase on this website for any reason (other than any ebook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information, you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund the postage costs.

To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the following address:
Online Returns Department
Penguin Books Limited
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE

We recommend that you use a recorded delivery service.

For further information, please contact customer.service@penguin.co.uk. This email address is specifically dedicated to enquiries concerning books that have been ordered online through www.penguin.co.uk.

6. How can I find out more about the Flower Fairies publishing programme?

Sign up to the Flower Fairies newsletter for updates on new books, merchandise and special offers.

7. Where can I order the Flower Fairies stationery?

Flower Fairies stationary can be purchased from Calendar Club. Please visit www.calendarclub.co.uk to browse and order.

8. Where can I purchase Flower Fairies books in the UK?

All available books can be ordered through www.penguin.co.uk or by contacting Customer Services on 0845 313 4444. They are also available from all good bookshops.

9. Where can I purchase English language Flower Fairies books outside of the UK?

We can deliver to anywhere in the world, please click here to browse the Penguin bookshop and place your order.

See the Penguin site for more information on delivery details.

If you are a retailer who wishes to sell Flower Fairies English language books abroad contact our International Sales Department on +44 (0)207 101 3000.

10. Are Flower Fairies books available in languages other than English?

Yes, foreign language editions of the Flower Fairies books are sold in over 35 countries, see our Flower Fairies Worldwide page for more information. If you can’t find the information you are looking for, please email our rights department rights-brandsandlicensing@uk.penguingroup.com for information on whether editions are available in your language.

11. I would like to use Flower Fairies images and/or text, who should I contact for permission?

All Cicely Mary Barker’s illustrations and poems are owned by The Estate of Cicely Mary Barker and cannot be used without permission from the Frederick Warne Rights Department. Please click here to download a permissions form, which you should complete and email to
rights-brandsandlicensing@uk.penguingroup.com.

12. Where can I get more information/valuation of my Flower Fairies collectable(s)?

Unfortunately, we are unable to authenticate and value these ourselves; the best places to contact are either Sotheby’s or Christies who both have a drop-in valuation services.

13. Can you send me information about Cicely Mary Barker?

We have a biography section on the life of Cicely Mary Barker where you will find an overview on the author of the Flower Fairies. If you would like more detail then we recommend Cicely Mary Barker and Her Art ISBN 9780723240518, which is available to order from www.penguin.co.uk priced £25.00, click here to be taken through to place an order.

14. How do I apply for a job or work experience at Warne?

Careers

For a full listing of our current vacancies, graduate recruitment and details on working at Penguin (including Frederick Warne) please look at our careers website.

Work Experience

Work experience is a great way to get into publishing. Spending two weeks working with one of our teams gives us the chance to really get to know you and for you to learn more about us. When it comes to applying for a specific vacancy, you will be able to talk more confidently about our business and we will have a much better understanding of you and what you can bring to the company.

Penguin offers two-week work experience placements throughout the year. During this time you will support a team through various tasks. These could include:

  • general office duties
  • taking enquiries from internal and external clients
  • assisting with projects
  • attending meetings
  • responding to readers letters and emails

We offer work experience placements in most of our departments. You can find out more about the different areas within Penguin in the ‘Working in Publishing: Careers in Penguin’ section click here.

While our work experience placements are unpaid, we do offer a small payment towards any travel expenses.

If you would like to apply for work experience with The Penguin Group (UK) please click here.

Important: We can only accept applications from people aged 18 years old and over.

Thank you for your interest.

15. I have written a children’s book and would like to get it published, can I send it to you?

Unfortunately, we are unable to accept any unsolicited manuscripts or synopses and cannot enter into correspondence about unpublished work. Please click here for advice on how to go about getting into print.

We wish you the best of luck and hope you are successful in placing your work.

Frequently Asked Questions
Frequently Asked Questions