1. Where can I find out more about Flower Fairies merchandise?
All our licensed products are managed by Chorion on our behalf; please contact them for information on available Flower Fairies products either by logging onto www.chorion.co.uk or by contacting: Tel: 44 (0) 207 061 3800 Fax: 44 (0) 207 061 3806
2. I am a retailer interested in stocking Flower Fairies merchandise. How do I go about this?
If you prefer to buy from a wholesaler, please call Gardners Books on 01323 521777.
For more information on how your company can work with Ladybird (for promotions or partnerships) visit www.penguingrouppromotions.co.uk
3. Do you have a recommended retailer?
You can buy Flower Fairies books online at www.penguin.com. They are also available from all good bookshops; please contact Chorion Rights Ltd for information on merchandise stockists.
4. I have a query about my online order. Who should I contact?
Please contact Customer Services on 0845 313 4444 with your order confirmation number and you will be put through to a member of the team who can help.
5. What do I do if there is something wrong with my book?
Purchased from a shop
We apologise for any errors that occurred during the printing process. For severe defects such as missing pages or improper binding, please return the book to the store where you purchased it and they will replace the copy.
Please note: Penguin cannot replace books purchased from bookshops (as opposed to books purchased from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.
If you are unhappy with any product you purchase on this website for any reason (other than any ebook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information, you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund the postage costs.
To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address:
Online Returns Department
Penguin Books Limited
Pearson Customer Operations
We recommend that you use a recorded delivery service.
If you are a retailer who wishes to sell Flower Fairies English language books abroad contact our International Sales Department on +44 (0)207 101 3000.
10. Are Flower Fairies books available in languages other than English?
Yes, foreign language editions of the Flower Fairies books are sold in over 35 countries, see our Flower Fairies Worldwide page for more information. If you can’t find the information you are looking for, please email our rights department firstname.lastname@example.org for information on whether editions are available in your language.
11. I would like to use Flower Fairies images and/or text, who should I contact for permission?
All Cicely Mary Barker’s illustrations and poems are owned by The Estate of Cicely Mary Barker and cannot be used without permission from the Frederick Warne Rights Department. Please click here to download a permissions form, which you should complete and email to email@example.com.
12. Where can I get more information/valuation of my Flower Fairies collectable(s)?
Unfortunately, we are unable to authenticate and value these ourselves; the best places to contact are either Sotheby’s or Christies who both have a drop-in valuation services.
13. Can you send me information about Cicely Mary Barker?
14. How do I apply for a job or work experience at Warne?
For a full listing of our current vacancies, graduate recruitment and details on working at Penguin (including Frederick Warne) please look at our careers website.
Work experience is a great way to get into publishing. Spending two weeks working with one of our teams gives us the chance to really get to know you and for you to learn more about us. When it comes to applying for a specific vacancy, you will be able to talk more confidently about our business and we will have a much better understanding of you and what you can bring to the company.
Penguin offers two-week work experience placements throughout the year. During this time you will support a team through various tasks. These could include:
general office duties
taking enquiries from internal and external clients
assisting with projects
responding to readers letters and emails
We offer work experience placements in most of our departments. You can find out more about the different areas within Penguin in the ‘Working in Publishing: Careers in Penguin’ section click here.
While our work experience placements are unpaid, we do offer a small payment towards any travel expenses.
If you would like to apply for work experience with The Penguin Group (UK) please click here.
Important: We can only accept applications from people aged 18 years old and over.
Thank you for your interest.
15. I have written a children’s book and would like to get it published, can I send it to you?
Unfortunately, we are unable to accept any unsolicited manuscripts or synopses and cannot enter into correspondence about unpublished work. Please click here for advice on how to go about getting into print.
We wish you the best of luck and hope you are successful in placing your work.